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Stamping & Reward Operations16 February 20265 min read

How members redeem rewards in StampClub

Run redemption confirmations cleanly from pending rewards and avoid avoidable disputes.

Where redemptions are handled

Use the Rewards section to view pending redemption requests.

Each request shows the member and reward details so staff can verify quickly.

Recommended confirmation flow

open the pending request
verify customer and order context
confirm redemption at handoff

Avoid confirming rewards early.

Access and safety

Only authorized team members can confirm redemptions.

This helps protect against accidental or unauthorized actions.

Reduce disputes before they happen

Write reward terms in plain language:

exact reward value
any exclusions
timing or location conditions

Clear wording prevents most redemption conflicts.

Common questions

Where do staff process reward redemptions?

Use the Rewards area in your dashboard, where pending redemptions appear in one place.

When should a voucher be confirmed as redeemed?

Confirm only when the reward is actually handed over to the customer.

What if a voucher is already redeemed or expired?

StampClub blocks duplicate completion for already-used or expired vouchers so your team can move on safely.

Related help articles

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How members join your StampClub loyalty card

Use the QR join flow and clear staff prompts to maximize in-store enrollment.

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How members get stamps in day-to-day service

Run the scan flow quickly, apply stamp limits correctly, and avoid queue friction.

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Process stamp requests in the Scan tab

Use the pending request queue, approve safely, and handle errors without losing flow.