What it is
Autopilot looks at your customers once a day and drafts a personal message for anyone matching a rule you have enabled: someone one stamp from a reward who has gone quiet, or a regular who has stopped coming in.
Every draft waits for you.
Checks once a day
At the hour you choose, it looks for customers matching your enabled rules.
Drafts a message
One customer can only match one rule per day, so nobody gets two nudges at once.
You approve or dismiss
Drafts wait in the Suggestions inbox for 48 hours, then expire on their own.
Sent, then measured
It tracks who came back afterwards, so you can see whether a rule is worth keeping.
Autopilot is off at every level until you switch it on, and it always starts in Suggest mode. Fully automatic sending is not open yet, on any plan.
It is off until you turn it on
Autopilot is off at every level by default: the master switch is off, and every individual rule is off inside it. Nothing is evaluated and nothing is drafted until you turn both on.
When you do switch it on, it always starts in Suggest mode, where you approve each message. Even if you previously chose otherwise, turning it back on returns it to Suggest.
Fully automatic sending is not open yet, on any plan, including Growth. The option appears in settings marked "Not open yet".
Before you turn it on
The Overview tab shows a dry run, meaning what Autopilot would draft today if it were running, broken down by rule. Look at that first. It costs nothing and tells you whether your rules are set sensibly.
Approving suggestions
Drafts appear in the Suggestions inbox with the customer's name, the rule that matched, and any offer attached. Approve or dismiss them one at a time, or approve everything at once.
Two things to know:
- drafts expire after 48 hours if you do nothing. An expired one can come back on a later qualifying day; a dismissed one never returns.
- a draft can go stale. The message is frozen when it is written, so editing a rule afterwards does not change what an existing draft will send. Stale drafts are marked.
What Autopilot will not do
These protections cannot be turned off:
- at most one Autopilot message per customer per day
- at most eight per customer in any thirty days
- a customer who recently received one of your manual campaigns is skipped, so the two do not stack
- the first-visit rule disables itself if you already give a welcome reward, so a new customer is not greeted twice
- customers you have tagged as excluded are never contacted
Which channels it uses
Autopilot delivers through the in-app notification bell and wallet passes.
Autopilot email is not switched on, on any plan. The option is hidden in the rule editor with a note saying so.
Measuring it
Each rule shows how many messages were sent and how many of those customers came back afterwards. Give it a few weeks before judging. Win-back rules are measured over a longer window than a near-reward nudge.
If a rule sends a lot and brings nobody back, turn that rule off rather than turning off Autopilot.