What a promo code does
A promo code grants free stamps. That is the only thing it does. There is no discount or money-off code on this platform. For those, use a campaign offer.
Codes live under Marketing, then Promo codes.
Creating one
- type the code, up to 16 letters and numbers
- set how many free stamps it gives, from one to ten
- set when it stops working
- if you run several loyalty cards, choose which card it applies to
- optionally set a per-customer limit and a total cap
Codes are automatically uppercased. Pick something people can read off a receipt without asking. WELCOME5 works, wLc5x2 does not.
Which card a code belongs to
If you run more than one loyalty card, choose the card when you create the code. This cannot be changed afterwards.
The behaviour differs by who enters it:
The customer enters it
- They type the code in their own app
- Only works for businesses they already have a card with
- If the code is tied to a card they do not hold, they are joined to it
Your staff apply it
- Applied at the till against a scanned customer
- Needs the Issue stamps permission
- A code for a different loyalty card is refused rather than switched
Promo stamps skip the normal anti-fraud checks — no device check, no per-visit limit, no daily cap. Treat a public code as something anyone may use.
If a customer redeems a code for a card they do not hold yet, they are joined to that card automatically. At the till, the same mismatch is refused instead, so your staff never move someone onto a card by accident.
Limits
- Per-customer limit: how many times one person can use it. Defaults to one.
- Total cap: how many redemptions in total. Leave blank for unlimited.
The total cap counts redemptions, not people. If you allow three uses each, ten customers can consume a cap of thirty.
What promo codes skip
This matters before you post a code publicly.
Promo stamps bypass every anti-fraud check. There is no device check, no per-visit limit and no daily cap. Anyone who has the code and an account can use it up to the limits you set.
They can also complete a card and mint a reward, including any milestone rewards along the way.
So:
- a code shared with a named customer is safe
- a code printed on a receipt is fine
- a code posted publicly will be used by people who have never been in your shop, and should always carry a total cap
Editing and archiving
Until the first redemption, everything is editable. After that, the code text and the number of stamps lock; the dates and limits stay adjustable.
Archiving stops a code working. If any live campaign still advertises it, you will be warned first. Archiving anyway leaves those customers holding a code your till will refuse.
A code can only be deleted if nobody has ever redeemed it and no campaign references it. Anything that reached a customer is archived instead.