When manual adjustments make sense
Use manual adjustments only for true exceptions, such as:
- checkout mistakes
- verified customer disputes
- manager-approved goodwill decisions
Avoid using manual changes as normal daily stamping.
Who should have access
Keep this permission limited:
- owners should have access
- trusted managers may have access
- frontline staff usually should not
You can also set limits to control how many manual changes are allowed.
What gets logged
Every adjustment records:
- who made the change
- whether stamps were added or removed
- old value and new value
- reason selected by staff
This gives you a clear accountability trail.
How to review the history
Use the Audit Log regularly to review recent manual changes.
A weekly manager review helps catch:
- repeated corrections by the same person
- unusual spikes in adjustments
- patterns that suggest process issues at checkout
Team policy recommendation
Write a short internal policy covering:
- who can approve large adjustments
- which reason labels to use
- when to escalate to a manager